Return Policy

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Return and Cancellation Policy

90-Day Return Policy

We accept authorized returns within 90 calendar days from the date the product is received by the buyer or original recipient specified at the time of purchase.

All authorized returns must be unused and in their original condition, including all items and components that are included in the original package. Items being returned must not have been disassembled, mounted, modified, or damaged due to incorrect installation or user error. PARTTERA will not be held responsible for installation or labor expenses, towing expenses, additional repair expenses, or rental car expenses caused by using wrong or defective parts during installation.

If your shipment arrived with a damaged or incorrect item, please repackage the item(s) in the original shipping container and follow the Parttera Return Procedure.

Upon receiving your order, inspect all packages thoroughly for missing, damaged, or incorrect parts. If you receive missing, damaged, or incorrect parts, please call us immediately (1-833-390-1015) during regular business hours, alternatively you may email support@parttera.com, so we can assist you in processing a return for replacement or refund. We are not responsible for missing, damaged, or incorrect parts after 90 calendar days for all products, regardless of the party at fault. We are also not responsible for lost or stolen packages and all such claims must be processed through the shipping company.

NOT ALL PRODUCTS/PARTS ARE ELIGIBLE FOR RETURNS

The following parts or products are NON RETURNABLE for any reason:

  • 1. Special-order products

  • 2. Custom-made products

  • 3. Painted parts

  • 4. Parts that have been modified

  • 5. Electrical products that have been opened

Return Procedure

To obtain a Return Merchandise Authorization (RMA) number, please complete an ONLINE RMA FORM (submitted to support@parttera.com) or call our Customer Support Desk at 1-833-390-1015.

File online – Please provide the following information about your order:

  • 1. Customer name

  • 2. Email address

  • 3. Contact number

  • 4. Date of purchase

  • 5. Order number or PO number

  • 6. Tracking number

  • 7. Part number(s) of the item(s) you want to return

  • 8. Part names

  • 9. A complete and detailed explanations why the part is being returned

  • 10. Vehicle information

RMA number(s) along with return shipping instructions will be sent through the email within one business day after a receipt of the fully completed form. An RMA number is required to track and process your return. Please expect to be contacted by our agents in case additional information is required. If you do not have your order or PO number, please indicate when your order was purchased and the full name you used upon ordering.

Call Us - Call Our Customer Support Desk at 1-833-390-1015

  • • Monday to Friday from 9:00AM to 5:00PM EST; (7:00AM to 3:00PM PST)

  • • Saturday and Sunday - Closed

All items for return must be packaged . Please check if there are any special packaging instructions to ensure that no shipping damage occurs. We will not be responsible for damaged returns resulting from inadequate packaging.

Refunds are processed within 24-48 business hours after our warehouse receives your part(s). Once the return has been inspected, the payment method you used to purchase the item(s) will be credited. You will receive a "credit approved" e-mail the day your return is inspected and processed. If the purchase was made with a debit or credit card, it may take an additional 1-7 business day(s) for your financial institution to reflect the credit on your account.

If there is any reason the return does not pass our inspection protocol, you will be contacted immediately by Parttera Customer Support with the details of any problems found.

Freight Charge

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We are not responsible for any return freight charges unless the return is due to a manufacturer’s defect or a direct result of an error on our part.

Refund Processing

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Refunds are processed within 24-48 business hours after our warehouse receives your part(s). Once the return has been inspected, the payment method you used to purchase the item(s) will be credited. You will receive a "credit approved" e-mail the day your return is inspected and processed. If the purchase was made with a debit or credit card, it may take an additional 1-7 business day(s) for your financial institution to reflect the credit on your account.

Cancellation Policy

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Cancellations may be accommodated if both of the below conditions are true

  • 1. The order is canceled within 30 minutes of being placed

  • 2. The order has not yet been shipped

Orders cannot be canceled if they have already been packed or shipped. We will do our best to accommodate order cancellations, but if for any reason we are unable to do so, you may return the product (see our Return Policy for more details). You may cancel your order at any time before receiving your order confirmation. However, once an order has been confirmed, it is immediately processed for shipping. Therefore, no orders can be canceled after receiving the Order Confirmation email. For any further assistance, please contact us via phone (1-833-390-1015), email (support@parttera.com), or chat to speak with a Customer Support Representative.

Restocking Fees

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All returns are subject to a 15% restocking fee. We'll waive the restocking fees if we made a mistake or if the product was delivered defective.