Parttera’s Shipping Policy
Ship Fast & Free
Enjoy fast, free shipping on all our items at Parttera.com
We ship most items on our site for free within USA and Canada
If an item requires an additional shipping charge, you will be notified prior to purchase
In-stock orders usually leave our warehouses the next business day; however, some orders can take up to 2 business days to depart
If there is any delay in your shipment, you will be notified by Parttera Customer Support
After the shipment departs our facilities, please allow an additional 3-5 business days
Once shipped, we will email you with order confirmation and tracking information
Some orders do not qualify for our fast, free delivery due to the following special circumstances:
Shipping fees may apply depending on oversized products
Requested products as a priority delivery (SEE EXPEDITED SHIPPING POLICY)
Custom made products require additional manufacturing time
Out-of-stock items require longer processing times
Please allow additional shipping days for out-of-stock items
Freight shipments to remote areas may have an additional cost
Products shipped directly from the manufacturer may take longer
Standard Shipping Delivery Days
Standard ground times are between 3-5 business days (Please note additional shipping times will apply to orders destined to Hawaii, Alaska, and areas that require additional or special handling)
Parttera offers fast, free ground shipping to all our customers. For expedited shipping, please call us before your order is placed.
Here are some details regarding expedited shipping
This will have an additional cost to you
Does not reduce the time processing your product
Only applies to the time the product is in transit to you
Items Not Received
If tracking shows your order was delivered; however, you have not yet received your order, please contact customer support. We will do our best to help resolve this issue with you and as quickly as possible.
We carefully package each order to prevent damage, but accidents do happen. If your product arrives damaged, please follow these steps:
1. Call us within 48 hours of receiving damaged, missing, or incorrect parts
2. Follow Parttera Return Policy for RMA form
3. Take a photo of damaged items
4. Prepare the damaged merchandise for pickup
If you receive the shipment and it is visibly damaged, refuse delivery and do not sign anything.
We are also not responsible for lost or stolen packages and all claims from such incidents must be reported and processed through the shipping company.