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Parttera’s Shipping Policy

Ship Fast & Free

Enjoy fast, free shipping on all our items at

  • We ship most items on our site for free within USA and Canada

  • If an item requires an additional shipping charge, you will be notified prior to purchase

  • In-stock orders usually leave our warehouses the next business day; however, some orders can take up to 2 business days to depart

  • If there is any delay in your shipment, you will be notified by Parttera Customer Support

  • After the shipment departs our facilities, please allow an additional 3-5 business days

  • Once shipped, we will email you with order confirmation and tracking information

Shipping Exclusions

Some orders do not qualify for our fast, free delivery due to the following special circumstances:

  • Shipping fees may apply depending on oversized products

  • Requested products as a priority delivery (SEE EXPEDITED SHIPPING POLICY)

  • Custom made products require additional manufacturing time

  • Out-of-stock items require longer processing times

  • Please allow additional shipping days for out-of-stock items

  • Freight shipments to remote areas may have an additional cost

  • Products shipped directly from the manufacturer may take longer

Standard Shipping Delivery Days

Standard ground times are between 3-5 business days (Please note additional shipping times will apply to orders destined to Hawaii, Alaska, and areas that require additional or special handling)

Expedited Shipments

Parttera offers fast, free ground shipping to all our customers. For expedited shipping, please call us before your order is placed.

Here are some details regarding expedited shipping

  • This will have an additional cost to you

  • Does not reduce the time processing your product

  • Only applies to the time the product is in transit to you

Items Not Received

If tracking shows your order was delivered; however, you have not yet received your order, please contact customer support. We will do our best to help resolve this issue with you and as quickly as possible.

Damaged Items

We carefully package each order to prevent damage, but accidents do happen. If your product arrives damaged, please follow these steps:

    1. Call us within 48 hours of receiving damaged, missing, or incorrect parts

    2. Follow Parttera Return Policy for RMA form

    3. Take a photo of damaged items

    4. Prepare the damaged merchandise for pickup

If you receive the shipment and it is visibly damaged, refuse delivery and do not sign anything.

We are also not responsible for lost or stolen packages and all claims from such incidents must be reported and processed through the shipping company.


Parttera will ship your product anywhere in North America; however, if a product is not manufactured in the country of purchase, it may result in a duty that will be paid directly to the shipping company.

  • For information on Canadian duties, please reach out to Canadian Border Information Service Hotline at 1-800-461-9999.

  • For information on US duties, please reach out to US Customs and Border Protection Information Hotline at 1-877-227-5511.